FLT UNIVERSE LTD is committed to ensuring your privacy is protected.
Should we ask you to provide personal information by which you can be identified then you can be assured that it will only be used in accordance with this privacy policy.
We will use the personal data collected during the course of your training, assessment or qualification to:
• Deliver and verify your training, assessment or qualification and produce a certificate
• Create training records
• Provide your company with a complete and accurate record of your training history
Your data will be securely stored by ourselves and shared only with those who legitimately require the information such as the relevant accrediting bodies and/or awarding organisations, regulatory bodies, government organisations or as required by law.
Data will be held for as long as is required to provide your company with a complete and accurate record of your training history.

Data Collection
The majority of the personal data we collect is classed as standard personal data such as the below general personal information:
• Names and addresses
• Telephone and email contact information
• Date of birth
• National insurance number
• Driving licence/other official ID details
• Photographs
• Employment information (e.g. job title, employer, employee number)
For specific qualifications it may be required to collect sensitive personal data such as race, ethnic origin, nationality or disability. This information is only collected when required by the awarding organisation, accrediting body or governmental organisation or, in the case of a health condition, if the data subject is applying for a reasonable adjustment or special consideration.
The provision of any necessary sensitive information is actively asked of the data subject to ensure they are aware this has been provided and is only used for the purpose it is collected for.
Data Storage and Security
All personal data is held securely:
• Electronic information is password protected and stored on external encrypted devices
• Physical copies are stored securely
• Mobile devices are kept secure and password protected
• No personal data is disclosed in any form to unauthorised third parties
• Access to information internally is restricted to those with a legitimate purpose
Any unnecessary hard copies of personal data will be disposed of as confidential waste.
Information held electronically is deleted/destroyed when disposing of, or repurposing, a computer or laptop for another individual. User access to FLT UNIVERSE systems is immediately suspended if an individual leaves the business.
We have protected ourselves as far as is reasonably practicable against data breaches and keep our IT systems up to date with the latest antivirus, ransomware and firewall protection and by complying with the latest best practice for data storage and protection.

Data Processing
We use the data collected to carry out our business services, i.e. to train and assess individuals who require training or qualifications. This will include using personal data to:
• Respond to requests and enquiries
• Provide our instructors, assessors and approved subcontractor providers with the appropriate information to conduct scheduled training/assessment
• Evaluate the performance and progression of learners
• Maintain a record of the individual’s training/qualifications
• Produce training reports when requested by a company who require visibility of their workforce training/qualification completions
• Provide the appropriate accrediting body/awarding organisation with information on the type of training/qualification undertaken
• Produce a certificate for an individual who has completed a course/qualification or pass the information on to the relevant accrediting body/awarding organisation who produce the individual’s certificate
• Process sales invoices to companies or individuals for services or training materials provided by ourselves
• Process purchase invoices for services or materials provided to ourselves
• Maintain quality standards


Data Sharing
We only share data with those who legitimately require the information. This includes the following people/organisations:
• Internal administrators
• Instructors/assessors
• Approved subcontractor training providers
• Employers
• Auditors/regulators
• Accrediting bodies and awarding organisations
• Government agencies


Retaining Data
Personal data for people who have attended one of our courses/qualifications must be stored and recorded to meet standards set by the Health and Safety Executive, accrediting bodies and awarding organisations. The industry standard for keeping this data is a minimum of 6-7 years. After this period all paper copies of the personal data collected will be shredded onsite by an approved secure shredding company. Electronic data is stored indefinitely. Our customers use this data to prove compliance to the standards set by the accrediting bodies, legislation and HSE guidance.
If a contract ends between ourselves and the customer, we can provide all the personal data that we hold about the customer and the individuals within the organisation if requested, however we will not delete the associated training/qualification records as this data may be requested as evidence of training/assessment if, for example, an individual has an accident

Registered with the Information Commissioners Office Reg No. ZB611707


FLT UNIVERSE LIMITED
Wisbech
Cambridgeshire
PE133DP
www.fltuniverse.co.uk
fltuniverse@outlook.com
07485219598

Managing Director
Adrian Wilkins